Refund Policy
Last updated: October 15, 2026
This policy covers refunds, cancellations and billing errors for Song Maker Online subscriptions and credit packs. It is part of our Terms of Service.
Standard refunds
You can get a full refund if all of the following are true:
- you ask within 7 days of the purchase;
- you have used 60 credits or fewer since the purchase;
- it is your first purchase and you have not had a standard refund before (one per customer);
- the purchase was not a promotional or discounted offer;
- your account has not broken our Terms of Service.
Credit packs are not covered by standard refunds once any of their credits have been used. Billing errors are always handled as described below, whatever the type of purchase.
How to ask for a refund
Email support@songmakeronline.com with the subject Refund request and include:
- the email address of your account;
- the date (and roughly the time) of the charge;
- the payment method you used;
- the order or transaction ID, if you have it;
- the reason, if you'd like to share it.
We reply to standard refund requests within 3 business days.
After a refund is approved
- The money goes back to the original payment method. Banks usually take 5–10 business days to show it.
- The subscription or credits from that purchase are removed from your account.
- Songs created only with the refunded purchase may be removed, and the commercial license for them ends.
- If you have no other active plan, your account returns to the free plan.
Cancelling a subscription
You can cancel at any time in Account → Subscription, or by emailing us with the subject Cancel subscription.
- Cancelling stops future renewals. You are not charged again.
- You keep your plan and its credits until the end of the period you paid for.
- We don't refund the unused part of a period after a voluntary cancellation.
- You can subscribe again whenever you like.
Billing errors
The 7-day, 60-credit and first-purchase limits do not apply to billing errors. We acknowledge these within 1–2 business days.
| What happened | What we do |
|---|---|
| You were charged twice for one purchase | We check the payment records and refund the duplicate charge. |
| Wrong plan, amount or currency because of our system | We correct your plan and refund the difference, or the full amount where appropriate. |
| You paid but the credits or plan never arrived | We add them within 3 business days; if that isn't possible, we refund you. |
| Checkout failed but the money was held | We confirm whether it was captured, refund it if it was, or help you release the hold. |
| You were charged after cancelling in time | We refund the renewal and confirm the cancellation. |
| You forgot to cancel before a renewal | Usually not refundable, but we cancel future renewals right away and may offer goodwill credits. |
Please include screenshots or bank messages that show the charge; they help us resolve it faster.
Failed generations
If a song generation fails, its credits are returned to your account automatically. You don't need to ask for a refund.
Chargebacks
Please contact us before opening a dispute with your bank: most problems are solved faster by email. Accounts with an open chargeback may be paused until the dispute is resolved.
Your legal rights
Nothing in this policy limits rights you have under the consumer law of your country.